In the device field enter a link like: 

https://cryptozen.apple.com/verseker/S34ab448cfXXXXXXXXXXXXXXX6f3d224d/de_DE

Paste the full link without cutting anything

Examples: (KEEP IN MIND THAT REVIEW/NOT REVIEW WE DETERMINATE BASED AT LAST ADVISOR LEVEL. IF IT CHANGES TO SALE OR ADMIN MEANS THAT APPLE REVIEWS YOUR REQUEST. IF YOU WILL CALL APPLE REGARDING THIS CASE THEN IT WILL CHANGE STATUS TO TECH AS CHECKER DISPLAY THE LAST ADVISOR WHO SAVE THE CASE IN THE SYSTEM)

APPLE NOT REVIEW YET:

Token: Se8733bXXXXXXXXXXXXXXXXe0fc4
Case ID: XXXXXXXXXXX
Link Status: SUBMITTED
Request Type: BUSINESS
Case Type: ICLOUD
Device Serial: FFMFWGZFPLJQ
Name: Hector
Lastname: Gomez Campos
Last Advisor Level: TECH
Case Status: OPEN

APPLE REVIEW ALREADY:

Token: Se8733b78a5c8fd238628bd3e5e9e0fc4
Case ID: 101783622575
Link Status: SUBMITTED
Request Type: BUSINESS
Case Type: ICLOUD
Device Serial: FFMFWGZFPLJQ
Name: Hector
Lastname: Gomez Campos
Last Advisor Level: SALE
Case Status: OPEN or RESOLVED

Token: Se8733b78a5c8fd238628bd3e5e9e0fc4
Case ID: 101783622575
Link Status: SUBMITTED
Request Type: BUSINESS
Case Type: ICLOUD
Device Serial: FFMFWGZFPLJQ
Name: Hector
Lastname: Gomez Campos
Last Advisor Level: ADMIN
Case Status: OPEN or RESOLVED